Frequently Asked Questions (FAQ)
Are you fully licensed and insured?
Yes. We carry commercial auto, cargo, and general liability insurance and are fully licensed in Ontario to operate as a moving company. For claims, we always try to repair or replace items. If that’s not possible, our insurance covers $0.60 per pound for damaged or broken items.
What size are your trucks?
Our fleet includes 16’, 20’, and 26’ straight trucks, as well as 12’ and 20’ enclosed trailers. We select the right size for your move to ensure efficient, secure transport of your belongings.
Do you have any hidden fees or charges?
No. All fees and charges are discussed up front and included in your quote email. Other than our hourly rate, we do not have additional fees for standard moves. Any extra services are always approved by you in advance.
What are your rescheduling or cancellation policies?
You can reschedule or cancel your move at no charge if you contact us more than 24 hours before your scheduled time. We understand that moving dates can change and always do our best to accommodate you.
Do your movers pad and wrap all furniture items?
Yes. For full-service moves, we pad and wrap all furniture as a standard practice. For labor-only moves, it’s up to the client whether they wish to wrap furniture items.
How much experience do your movers have?
All of our movers have several years of professional experience, and some have over 20 years in the industry. We are committed to ongoing training and exceptional service.
Can you help me load or unload my U-Haul, PODS, U-Pack containers, etc.?
Absolutely. We are experienced with loading and unloading U-Hauls, PODS, U-Pack, ABF Trailers, and any other storage or moving container as part of our labor-only service.
How do you calculate moving costs?
Our costs are based on factors such as distance, size and type of move, number of movers needed, and any extra services like packing or storage. We provide free, detailed quotes tailored to your needs. Tip: Get your quote early for the best rate!
When is the best time to move?
The most affordable time is usually mid-month and during the off-season (fall or winter). Summer and end-of-month dates fill up quickly, so book early if you can.
Do you offer packing and unpacking services?
Yes. We offer full packing and unpacking services. Our team brings all the materials and packs every item with care to ensure safe transport. We can also unpack and help set up your new space.
Can you move specialty items like pianos or antiques?
Yes. We have the equipment and expertise to move pianos, antiques, artwork, and other specialty or high-value items safely and securely.
How far in advance should I book my move?
We recommend booking as soon as you know your moving date—ideally two to four weeks in advance. For summer or end-of-month moves, earlier is better to guarantee your spot.
How do I know my quote won't change last minute?
Our quotes are guaranteed and transparent. You will never see hidden fees or surprise charges on moving day—what we quote is what you pay.
What happens if something gets damaged?
In the rare event of damage, we will work with you to repair or replace the item. Our insurance covers $0.60 per pound, and we always strive to resolve claims quickly and fairly.